Prior to the COVID-19 pandemic, less than 1 percent of Medicare beneficiaries used telehealth, and by 2024, usage had stabilized at around 25 percent. This surge demonstrates that virtual care is here to stay, and telehealth providers need robust credentialing to deliver safe, high-quality care. Without proper medical credentialing services, organizations risk delayed provider onboarding, payer denials, and reduced patient confidence.
Credentialing in healthcare is a critical administrative function, yet it is often underestimated in terms of its operational impact. Even organizations with experienced staff can encounter delays and errors that ripple across clinical, billing, and compliance functions. Credentialing issues in healthcare, when left unresolved, can slow provider onboarding, interrupt revenue streams, and reduce patient access. Addressing these issues proactively requires a combination of strategic oversight, process discipline, and specialized expertise.
An increase in claim denials at a healthcare center is a symptom of a much deeper issue. It indicates a systemic malfunction in your revenue cycle management (RCM) that needs immediate attention before things get worse. Let’s explore how revenue cycle improvement could be part of the solution.